Return Policy
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Statement of Policy:
The UCR Campus Store will give a full refund of the purchase price on merchandise purchased in the Campus Store. Terms and conditions for full refund are listed below.
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Terms and Conditions:
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| 1. |
New and Used Textbooks: |
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a.
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Textbooks must be returned within 2 (two) working days of purchase during the first two weeks of the Fall, Winter and Spring Quarter. (NOTE: A full refund will be given if a class is changed or dropped during the first three weeks of the quarter as long as proper paperwork from the Registrar's Office is supplied.)
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b.
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A 10% restocking fee will be charged on all returned new and used textbooks (See Special Note: Dropped or Changed Classes below). |
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c.
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All sales are final for textbooks purchased before the official start of the Fall, Winter and Spring Quarters. |
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d.
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ALL sales are final for textbooks purchased after the first two weeks of the Fall, Winter and Spring Quarters. |
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e.
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Textbooks with computer software cannot be refunded if software is opened. |
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f.
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Textbooks purchased as "NEW" must be returned in new condition. If the "NEW" textbook is returned with bent corners, broken spine, torn pages, marks, writing or any other evidence of use or wear, etc., the book is considered "USED" and the used price will be refunded. |
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g.
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Information about dates affecting the refund of textbooks and additional information will be posted in the Textbook Department. |
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h.
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Check with the Textbook Division Staff for clarification of the Refund Policy before purchasing textbooks. |
| 2. |
General Books:
All general and trade books must be returned within 1 (one) working day of purchase. All sales are final on purchases of newspapers, magazines, study aids, Cliffs Notes, language tapes, maps, and UCR Catalogs and Schedules.
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| 3. |
General Merchandise:
All general merchandise (school supplies, clothing and gift items) must be returned within 5 (five) working days of purchase. Merchandise must be in new condition. |
| 4. |
CompUCR:
Computer Hardware: All sales are final on purchases of computer hardware. All purchases are final and nonrefundable.
Computer Software: All computer software must be returned within 5 (five) working days of purchase. Computer Software cannot be refunded if opened.
Computer Supplies & Accessories: All computer supplies and accessories must be returned within 5 (five) working days. Merchandise must be in new condition and in original packaging. |
| 5. |
Special Orders:
All sales are final on merchandise that is special ordered. All purchases are final and nonrefundable.
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| 6. |
CURRENT CASH REGISTER RECEIPT IS REQUIRED. |
| 7. |
Student Identification Card or Driver's License is Required. |
| 8. |
Merchandise must be in new condition. |
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*** SAVE YOUR RECEIPT ***
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